the fine print, warmly
Returns & refunds
We'd rather be clear now than awkward later. Here is exactly how we look after you when something isn't right.
If something arrives faulty or wrong
Write to us within 7 days of your parcel arriving — a quick note with your order number and a photo is perfect. If we've sent the wrong item, or it arrives damaged or not working, we'll make it right with a replacement or a full refund, including any return cost. No forms, no fuss.
Powered devices — a year of care
Every powered piece we sell is authentic and sourced through authorised channels, and carries a one-year local warranty honoured by us here in Singapore. If a device develops a fault in normal use within the year, we'll repair or replace it. Keep your order number — it's all the proof you need.
A gentle word on hygiene
For everyone's wellbeing, intimate items can't be returned or exchanged once their hygiene seal is broken — this protects you as much as the next guest, and it's the standard of every reputable house in this category. Unopened items with seals intact may be returned within 7 days if we've made an error. Choosing feels weighty because of this — so if you're unsure before ordering, our quiet WhatsApp line will gladly help you choose well the first time.
How refunds arrive
Refunds return the way you paid — card refunds via Airwallex to your card (your statement shows the same neutral name), PayNow refunds to your account. We process our side promptly once agreed; banks typically take a few working days to show it. Gift-card payments are refunded to gift-card credit.
Questions first? Write to us — a person answers, discreetly. See also our terms and how we handle your details.